Privacy policy
Effective Date: April 1, 2025
Last Updated: April 1, 2025
Chronic Care (referred to as “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website chronic-care.ca, including any related services or platforms.
By accessing or using our website, you agree to this Privacy Policy. If you do not agree, please do not use our services.
1. Information We Collect
We may collect the following types of information
a. Personal Information
- Name, email address, phone number, and other contact details when you submit inquiries or subscribe to newsletters.
- Health-related information you voluntarily share, such as symptoms, diagnoses, or preferences for resources.
b. Non-Personal Information
- Browser type, operating system, IP address, and browsing activity through cookies and analytics tools.
- Device information, including unique identifiers.
c. Sensitive Information
- Specific health data may be collected if you participate in surveys, forums, or programs. This information will always be handled with the utmost confidentiality.
2. How We Use Your Information
We use the information collected for purposes such as:
- Providing personalized resources, tools, and support.
- Responding to inquiries or fulfilling requests.
- Improving website performance and user experience.
- Complying with legal obligations or protecting our rights.
Sensitive health information is only used to provide relevant services and will not be shared without explicit consent.
3. Sharing Your Information
We may share your information only under the following circumstances:
a. Service Providers
- Trusted third-party vendors who assist with hosting, analytics, email delivery, or customer support.
b. Legal Compliance
- To comply with applicable laws, regulations, or legal processes.
c. Consent-Based Sharing
- With your explicit consent for purposes like research studies or third-party services.
We do not sell or rent your personal or health information.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance user experience and gather usage data. You can adjust your browser settings to refuse cookies; however, some features of the website may not function properly.
5. Data Security
We implement industry-standard security measures to protect your personal and health information. Despite these efforts, no system is completely secure. If you suspect a data breach, please contact us immediately at [email protected].
6. Your Rights
Depending on your jurisdiction, you may have rights regarding your personal information, including:
- Accessing or correcting the information we hold about you.
- Requesting deletion of your personal data.
- Opting out of marketing communications.
To exercise your rights, contact us at [email protected].
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review the privacy policies of these sites before providing any information.
8. Children’s Privacy
Our website is not intended for individuals under the age of 13. We do not knowingly collect information from children without verifiable parental consent.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The “Effective Date” at the top indicates the latest version. We encourage you to review this policy regularly for updates.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: [email protected]
Mailing Address: 200-6331 Lady Hammond Road, Halifax NS B3K 2S2